Please Do the Following:

• Note all relevant troubleshooting information to share with Rider Care Representatives, who have access to Turbo Bike Inspector. Providing the following information will help support their diagnostics.
  • Bike type
  • Bike serial number (WSBCxxxxxxxxxx)
  • Error number and name
  • Clear description of the issue experienced by the Rider (unusual noise, no or intermittent motor support, etc.)
  • If meaningful, include imagery and/or a short video that represents the issue
  • Under what conditions did the error occur? (e.g. state of charge, uphill, temperature, weather, after washing, etc.)
  • When did the error occur and how often? (date and time)
  • What have you already done to resolve the issue?
• Check availability of potential service parts
• Contact your market Rider Care Team to report the issue