Note all relevant troubleshooting information to share with Rider Care Representatives, who have access to Turbo Bike Inspector. Providing the following information will help support their diagnostics.Bike type
Bike serial number (WSBCxxxxxxxxxx)
Error number and name
Clear description of the issue experienced by the Rider (unusual noise, no or intermittent motor support, etc.)
If meaningful, include imagery and/or a short video that represents the issue
Under what conditions did the error occur? (e.g. state of charge, uphill, temperature, weather, after washing, etc.)
When did the error occur and how often? (date and time)
What have you already done to resolve the issue?
Check availability of potential service parts
Contact your market Rider Care Team to report the issue