Step 3

• Check functionality of the remote (if installed)

• Is the remote responding normally?
  • Is walk assist functional? If the motor responds, a motor issue is unlikely
  • Note: A defective remote can lead to random mode switching or loss of motor power.
• Check functionality of the battery
  • Are any battery LEDs flashing red and is the battery beeping?
    • Note: This would indicate an internal battery error and likely means battery replacement.
  • Does the power button operate as normal? Does button feel squishy or does it provide haptic feedback?
  • Does the battery accept charging?
  • Use the battery diagnostic program to test for any internal issues (click here for instructions)
  • Try another battery that is known to be functional