Turbo Bikes: Diagnostics Guide > Rider-Retailer Digital Diagnostics Flow for bikes with (MasterMind) TCU / (MasterMind) TCD-w > Stage 2 (Remote diagnostics Rider-Retailer)

Stage 2

Turbo Rider
Turbo Retailer

RIDER CONTACTS RETAILER

  1. Retailer asks Rider to check Mission Control for error events and follow User Actions
  2. Retailer asks Rider to upload Diagnostic Report in Mission Control
  3. Retailer looks up known Rider serial number (WSBC) or they request Rider to share bike serial number
Context:
Riders see User Actions for live errors reported by the Turbo system. If the User Action does not solve the problem, Riders can upload their latest ‘Advanced Diagnostic’ report to get further support from their Retailer. The transfer of the data requires a WiFi or cellular data connection. This process takes roughly 30 seconds. This enables Riders to seek first advice from their Retailers on what actions to take next.