Stage 4

RETAILER SUGGESTS NEXT ACTIONS

1. Retailer re-iterates User Action
2. Retailer suggests further Rider actions based on Service Actions (if they can be carried out by Rider remotely)
3. Retailer takes opportunity to explain to the rider the potential cause
4. If required, Retailer suggests in-store service appointment
5. Retailer notes all relevant troubleshooting information to refer to later