Turbo Bikes: Diagnostics Guide
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Rider-Retailer Digital Diagnostics Flow for bikes with (MasterMind) TCU / (MasterMind) TCD-w
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Stage 5 (Remote diagnostics Rider-Retailer)
Purpose and Scope of this Guide
Digital Records & Resources
Importance of Rider Conversation
Definition ‘Functional Issues’
Definition: Traditional Diagnostics vs. Digital Diagnostics (S-App and Turbo Studio)
Rider-Retailer Digital Diagnostics Flow for bikes with (MasterMind) TCU / (MasterMind) TCD-w
Stage 1 (Remote diagnostics Rider-Retailer)
Stage 2 (Remote diagnostics Rider-Retailer)
Stage 3 (Remote diagnostics Rider-Retailer)
Stage 4 (Remote diagnostics Rider-Retailer)
Stage 5 (Remote diagnostics Rider-Retailer)
Stage 5
Turbo Rider
RIDER HAS REMOTE SOLUTION
Retailer makes future service suggestion
Rider books service appointment with Retailer
Turbo Retailer
RETAILER COMPLETES IN-STORE SERVICE
Retailer summarizes completed service
Retailer makes future service suggestion and hands over bike
RIDER IS BACK ON BIKE
Overview
Start Diagnostics Process