BASIC DIAGNOSTICS & TROUBLESHOOTING

In order to efficiently diagnose and troubleshoot issues with the Turbo system, start with understanding the problem. This includes fully understanding the circumstances under which the problem occurred and often requires a thorough rider conversation, including concise questions, such as:

• What issues are you experiencing with your bike? (e.g. error message, unusual noise, no or intermittent motor support, etc.)
• What are the conditions for the issue? (e.g. state of charge, uphill, temperature, weather, after washing, etc.)?
• When did it happen and how often? (e.g. is this the first time or is it re-occurring)

After having gained a clear understanding of the issue, diagnostics can start, using the step-by-step guide within Turbo Studio. This guide allows you to:

• Familiarize yourself with the fundamentals and framework of diagnosing Turbo bikes
• Use a step-by-step guide to solve issues with the electronic system of a Turbo bike
• Refer to contextual information

In case you are unable to find a solution or should you be unsure of the next step, your local Specialized support team will be there to assist you. Before making contact, connect the bike to Turbo Studio so that the latest events are upload to our data cloud. Please have the bike serial number and a complete description ready.