3. Importance of Rider Conversation

To solve issues, it is important to fully understand the circumstances under which the problem occurred.
Always start with a thorough Rider conversation, including concise questions, such as:

• What issues are you experiencing with your bike? (e.g. error message, unusual noise, no or intermittent motor support, etc.)
• What are the conditions for the issue? (e.g. state of charge, uphill, temperature, weather, after washing, etc.)?
• When did it happen and how often? (e.g. is this the first time or is it re-occurring)

After gaining an understanding of the Rider`s issue, diagnostics can start, using the step-by-step guide.