Lithium-ion e-bike battery packs store a large amount of energy, and like any fuel source they need to be handled properly.
Specialized Turbo battery packs are designed with a state-of-the-art battery management system to keep them safe, but returned batteries could be damaged or compromised and present a risk of fire.
Follow the guidelines in the document ‘Retailer Battery Handling Recommended Practices’ for safe handling of returned Turbo packs in your store.
Please download the PDF in your language from the below list and refer to your Rider Care service team for any related question or feedback.
Thank you for your cooperation.